1. Introduction
Welcome to Ephraim Creations ("we," "our," or "us"). By accessing or using this website and its related services, you agree to comply with these Terms of Service. Please read them carefully before using our site. If you do not agree with any part of these terms, you may not use our website or services.
Ephraim Creations offers digital design, branding, web development, marketing, and educational content to help individuals and businesses grow online.
2. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these terms. You must not:
- Engage in any activity that could damage, disable, or interfere with the website's operation.
- Attempt to gain unauthorized access to any part of the website or related systems.
- Copy, reproduce, or distribute any content without written permission.
- Use the website for any illegal or unauthorized purpose.
- Transmit any viruses, malware, or other harmful code.
3. Services and Deliverables
When you engage Ephraim Creations for services such as web design, branding, or marketing, a written agreement or proposal will outline specific deliverables, pricing, and timelines.
We reserve the right to:
- Refuse service to anyone for any reason at our discretion.
- Modify, suspend, or discontinue services if necessary to maintain quality and security.
- Make changes to project scope with mutual agreement and appropriate adjustments to pricing and timeline.
All service engagements require a signed agreement or proposal before work commences.
4. Payments and Refunds
Payments for digital services or products must be made according to the agreed invoice or proposal.
Web Development Projects
- 50% upfront payment is required to begin all web development work. This deposit secures your project timeline and resources.
- The remaining 50% balance is due upon project completion before final delivery or website launch.
- The initial 50% deposit is non-refundable once development work has commenced.
- All source files and final deliverables will be released only upon full payment completion.
Design & Marketing Projects
- A non-refundable deposit may be required to begin work, as specified in the project proposal.
- Once a service is delivered or access to digital files is granted, refunds are generally not available.
Digital Products
- For digital downloads (e.g., templates, eBooks, courses), all sales are final unless the file is proven defective.
- Defective products will be replaced with a functioning version.
Late payments may result in project delays or suspension of services until payment is received.
5. Intellectual Property
All content on this website—including text, graphics, logos, videos, and digital products—is owned by or licensed to Ephraim Creations and is protected by copyright and intellectual property laws.
Client Projects
- Clients receive limited rights to use designs or websites created for them once full payment is received.
- Ephraim Creations retains the right to display completed work in our portfolio and marketing materials.
- Source files and working documents remain the property of Ephraim Creations unless otherwise specified.
Prohibited Actions
- You may not claim ownership or redistribute our materials without authorization.
- Unauthorized use of our intellectual property may result in legal action.
6. Client Responsibilities
To ensure the success and timely completion of your project, clients agree to the following responsibilities:
Content & Materials
- Providing all required materials (text content, images, logos, brand assets, etc.) in the agreed format and timeline
- Ensuring ownership and rights to all supplied materials, including proper licenses for images, fonts, and third-party content
- Submitting accurate information for website content, contact details, and business information
Communication & Feedback
- Providing clear project requirements, objectives, and expectations from the outset
- Responding to requests for feedback within the agreed timeframe (typically 2-3 business days)
- Designating a primary point of contact for project decisions and communications
Review & Approval
- Reviewing all deliverables (designs, prototypes, development stages) thoroughly before approval
- Providing specific, actionable feedback during review stages
- Approving milestones in writing via email or project management system
Financial Obligations
- Making timely payments as outlined in Section 4 (Payments and Refunds)
- Understanding that project timelines begin only after receipt of the initial deposit
Important: Delays in providing materials, feedback, or approvals may extend project timelines. Extended timelines may incur additional fees if they require extended resource allocation or affect other scheduled projects.
7. Third-Party Services
Ephraim Creations may integrate or recommend third-party tools such as hosting providers, plugins, or marketing platforms.
We are not responsible for:
- The performance, availability, or terms of those external services.
- Any issues arising from third-party service changes or discontinuation.
- Costs associated with third-party services beyond our control.
Clients are responsible for maintaining their own accounts with third-party services and complying with their terms.
8. Limitation of Liability
We strive for excellence, but Ephraim Creations shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use or inability to use our website or services.
- Any data loss, service interruption, or errors beyond our reasonable control.
- Loss of profits, revenue, or business opportunities.
- Damages resulting from client-provided materials or instructions.
All services are provided "as is" without warranties of any kind, either express or implied.
Our total liability for any claim related to our services shall not exceed the amount paid by you for those specific services.
9. Termination
We reserve the right to suspend or terminate access to the website or services if you:
- Violate these terms or misuse our resources.
- Fail to make required payments.
- Engage in fraudulent or illegal activities.
- Cause harm to our business reputation or operations.
Upon termination, you must cease all use of our services and any content obtained from us.
10. Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page, and the "Last Updated" date will reflect the most recent changes.
Continued use of the site after updates constitutes acceptance of the new terms.
Notification of Significant Changes
For material changes that affect your rights, we will notify you through:
- Email notification to registered users and active clients
- Prominent notice on our website for 30 days
- Direct communication for ongoing projects
11. Contact Us
If you have questions or concerns about these Terms of Service, please contact us:
info@ephraimcreations.co.ke
Phone
+254 112 268 873
Website
www.ephraimworks.online
Response Time
We strive to respond to all terms-related inquiries within 48 hours during business days.