Information We Collect
We collect information to provide better services to all our users. The types of information we collect depend on how you use our services.
Personal Information
When you use our services, we may collect personal information that can identify you, such as:
- Name and contact details (email address, phone number)
- Professional information (company, job title)
- Payment information for purchases
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Operating system information
We only collect information that is necessary to provide our services and improve your experience.
How We Use Your Information
We use the information we collect for various business purposes described below.
Service Provision
- To provide and maintain our services
- To process your transactions and orders
- To communicate with you about your account
- To provide customer support
Improvement & Personalization
- To improve our website and services
- To develop new products and features
- To personalize your experience
- To analyze how our services are used
Marketing & Communications
- To send promotional communications (with your consent)
- To respond to your inquiries
- To send important updates about our services
Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who help us operate our business. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.
We never share your personal information with third parties for their marketing purposes without your explicit consent.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Types of Cookies We Use
Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
- Regular staff security training
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights & Choices
You have certain rights regarding your personal information. These may include:
Access & Portability
Request access to and receive a copy of your personal data
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Objection
Object to processing of your personal information
Restriction
Request restriction of processing your personal information
Withdraw Consent
Withdraw your consent at any time where we rely on consent
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Notification of Changes
For material changes to this policy, we will notify you through:
- Email notification to registered users
- Prominent notice on our website
- Direct communication for significant changes
Contact Us
If you have any questions about this Privacy Policy, please contact us:
info@ephraimworks.online
Phone
+254 112 268 873
Address
Nyahururu, Kenya
Response Time
We strive to respond to all privacy-related inquiries within 48 hours during business days.