Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal and business information.

Last updated: October 15, 2025

Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you use our services.

Personal Information

When you use our services, we may collect personal information that can identify you, such as:

  • Name and contact details (email address, phone number)
  • Professional information (company, job title)
  • Payment information for purchases
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website addresses
  • Operating system information

We only collect information that is necessary to provide our services and improve your experience.

How We Use Your Information

We use the information we collect for various business purposes described below.

Service Provision

  • To provide and maintain our services
  • To process your transactions and orders
  • To communicate with you about your account
  • To provide customer support

Improvement & Personalization

  • To improve our website and services
  • To develop new products and features
  • To personalize your experience
  • To analyze how our services are used

Marketing & Communications

  • To send promotional communications (with your consent)
  • To respond to your inquiries
  • To send important updates about our services

Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our business. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.

We never share your personal information with third parties for their marketing purposes without your explicit consent.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Types of Cookies We Use

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage practices
  • Regular staff security training

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights & Choices

You have certain rights regarding your personal information. These may include:

Access & Portability

Request access to and receive a copy of your personal data

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information

Objection

Object to processing of your personal information

Restriction

Request restriction of processing your personal information

Withdraw Consent

Withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Notification of Changes

For material changes to this policy, we will notify you through:

  • Email notification to registered users
  • Prominent notice on our website
  • Direct communication for significant changes

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email

info@ephraimworks.online

Phone

+254 112 268 873

Address

Nyahururu, Kenya

Response Time

We strive to respond to all privacy-related inquiries within 48 hours during business days.